Whitespace Support
A small but mighty team here to support you, solve issues fast, and make your day a little easier, across all Whitespace products.
How to reach us
Three ways to get help, pick the channel that matches the urgency of your issue. The Critical line is for emergencies only; everything else goes through the Support Portal.
Standard · Support Portal
For non-urgent issues that may impact functionality but do not prevent task completion. Raise tickets via the Support Portal, or call the standard line during operating hours.
Critical Support Line
Strictly for emergencies that require immediate resolution to avoid disrupting daily operations. Available weekdays and weekends, excluding Christmas Day, Boxing Day and New Year's Day.
Critical · Live Upgrades
Live upgrades are completed from 4pm onwards on the date agreed. Any critical issues that prevent task completion following an upgrade can be reported via this dedicated window.
Faster resolution
Help us resolve your issue faster by including the following details:
Bonus Tip
The more detail you provide upfront, the faster we can investigate and resolve your ticket.
Self-serve first
Step-by-step articles for the most common questions. Accessible via Help > How-To Guide in your Whitespace site, or at the link provided subject to SSO login.
About
Whitespace Support is here to solve issues fast, communicate clearly and keep your service running across all Whitespace products.
Whitespace Support is here to solve issues fast, communicate clearly and keep your service running. We support customers across every Whitespace product, from in-cab and resident apps through to analytics and back-office configuration.
Our model is simple: self-serve first via the Knowledge Base, Standard channel for everyday queries, and a Critical line for emergencies that block daily operations. Live Upgrades have a dedicated post-upgrade window so issues can be triaged the moment they appear.
We work closely with internal product, professional services and development teams to route issues quickly and drive continuous improvement across the platform.
Meet the team
The people behind your support tickets, here to solve issues fast across all Whitespace products.
Head of Support
Drives continuous improvements to our support services and processes. Specialises in Whitespace upgrades, scheduling, and cross-team collaboration to resolve complex issues.
Service Desk Analyst
Supports customers throughout their support journey with clear communication, thorough investigation and prompt resolutions. Handles queries across all Whitespace products and ensures issues are routed quickly.
Service Desk Analyst
Provides clear, responsive support to guide customers through issues from start to resolution. Investigates queries across all Whitespace products and works closely with internal teams to resolve them efficiently.
