Head of Support
Holly Griffiths
Drives continuous improvements to our support services and processes. Specialises in Whitespace upgrades, scheduling, and cross-team collaboration to resolve complex issues.
About support
Small but mighty. Here to make your day easier.
Whitespace Support is the team behind your tickets — here to solve issues fast, communicate clearly and keep your service running. We support customers across every Whitespace product, from in-cab and resident apps through to analytics and back-office configuration.
Our model is simple: self-serve first via the Knowledge Base, Standard channel for everyday queries, and a Critical line for emergencies that block daily operations. Live Upgrades have a dedicated post-upgrade window so issues can be triaged the moment they appear.
We work closely with internal product, professional services and development teams to route issues quickly and drive continuous improvement across the platform.
Meet the team
Small but mighty. Here to make your day easier.
The people behind your support tickets, here to solve issues fast across all Whitespace products.
Service Desk Analyst
Ellie Mills
Supports customers throughout their support journey with clear communication, thorough investigation and prompt resolutions. Handles queries across all Whitespace products and ensures issues are routed quickly.
Service Desk Analyst
Ethan Jones
Provides clear, responsive support to guide customers through issues from start to resolution. Investigates queries across all Whitespace products and works closely with internal teams to resolve them efficiently.